Delivering Happiness is an easy flowing read written in a conversational style. Mr. Hsieh does inform the reader at the beginning of the book of his writing style. Delivering Happiness provides a view from the CEO of how he built Zappos and has created a unique corporate culture. One of delivering 'WOW' to the customer while encouraging a nurturing environment for the employees. From the stories, it would appear Mr. Hsieh is a work hard-play hard person and has found the balance between managing and leading a company. Interesting how the corporate culture continues to evolve as the company grows.
The Zappos Culture is defined by 10 core values:
1) Deliver WOW through service.
2) Embrace and drive change.
3) Create fun and a little weirdness.
4) Be adventurous, creative, and open-minded.
5) Pursue growth and learning.
6) Build open and honest relationships with communication.
7) Build a positive team and family spirit.
8) Do more with less.
9) Be passionate and determined.
10) Be humble.
Do you think that Zappos provides a realistic model for other companies to follow?
Would the Zappos culture work with various leadership styles?
For more information on the book please check out: www.deliveringhappinessbook.com
Follow information on Twitter @dhbook
I received a few advance copies of Delivering Happiness and would like to give them away to those who post a response on this blog or my personal blog. I will announce the winners on Monday, June 28, 2010.
Hsieh, T. (2010). Delivering Happiness: A Path to Profits, Passion, and Purpose. New York: Hachette Book Group.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Also, I received one or more of the products or services mentioned above for free in the hope that I would mention it on my blog. Regardless, I only recommend products or services I use personally and believe will add value to my readers.I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”